Refund Policy
Refund Policy
At Ocean Miracles, customer satisfaction is our top priority. We offer a 30-day satisfaction guarantee to ensure you're happy with your new cream. If you are not completely satisfied with your purchase, we're here to assist you through the return or refund process.
CANCELLATION POLICY
You may cancel or request changes to your order within 24 hours of placing it. After this period, your order may already be processing or dispatched, and we may no longer be able to modify or cancel it. If your order is successfully cancelled within the 24-hour window, your refund will be processed within 10 business days.
RETURNS AND REFUNDS Soothe & Trust Guarantee
If our cream does not bring the soothing relief you were expecting after giving it a fair try, you are eligible to return the product within 30 days of delivery, even if it shows minor signs of use. Please note that excessive use or physical damage to the item may result in partial refunds or ineligibility.
Standard Return Conditions
We accept returns within 30 days of delivery for items that meet the following criteria: -Unused or in lightly used condition -Returned in original packaging -Free from visible damage or excessive wear Returns that do not meet these standards or are submitted without prior approval may be subject to a restocking fee of up to 25% of the purchase price.
RETURN PROCESS
To initiate a return, contact us at info.oceanmiracles@gmail.com with: -Your order number -A brief explanation of the reason for the return -A photo or short video clearly showing the item's condition All returns must be approved by our team before they are shipped back to us. Items sent without prior authorization may not be accepted or refunded. Customers are responsible for all return shipping costs unless the item arrived damaged or defective.
DAMAGED OR DEFECTIVE ITEMS
If your order arrives damaged or defective, you must report the issue within 48 hours of delivery. To report a damaged item, please email info.oceanmiracles@gmail.com with: -Your order number -A clear photo or video showing the issue Please note: cosmetic packaging damage that does not affect the product itself does not qualify as product damage.
SHIPPING ISSUES
While we strive to ship all orders promptly and reliably, we cannot be held responsible for: -Delays caused by customs, postal services, weather, or other unforeseen events -Packages marked as delivered by the carrier but not received For undelivered or delayed packages, we recommend first contacting the shipping carrier. We will assist where possible, but final responsibility lies with the carrier once the package has been handed over.
REFUND TIMELINE
Once your return is received and inspected, please allow: -Up to 10 business days for inspection -Up to 40 business days for the refund to be reflected in your account Refunds will be issued in USD ($). Ocean Miracles is not responsible for exchange rate differences or bank processing fees.
FRAUD PROTECTION
To protect against fraud, we verify all billing and shipping details. We reserve the right to cancel any order that appears suspicious or requires further verification.
POLICY CHANGES
We reserve the right to modify this policy at any time. Continued use of our website and products indicates your agreement with the most current version of this policy.